Privacy Policy

Welcome to Alev Global Sdn. Bhd. We take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website.

1. Information We Collect
We collect several types of information to provide and improve our services to you:

• Personal Information: When you purchase a product, create an account, or
  interact with our services, we may collect information such as your name, email address, billing and shipping address, phone number, payment details, and any other information you provide directly.
• Account Information: Information related to your account preferences, purchase history, wishlist items, and customer support inquiries.
• Automatically Collected Information: We may collect details about your
  device, IP address, browser type, operating system, referring URLs, andthepages and products you interact with on our website.
• Location Information: With your consent, we may collect information onyour
  precise or approximate location for personalized services.
• Information from Cookies and Tracking Technologies: We use cookies, pixel tags, web beacons, and similar technologies to collect data about your browsing behavior, as explained in our Cookies section

2. How We Use Your Information
We use the information we collect in the following ways:

• Order Fulfillment: To process and deliver your orders, manage payments, and handle returns or refunds.
• Customer Service: To respond to your inquiries, provide assistance, andmanage customer accounts.
• Personalization: To personalize your shopping experience, provide tailored product recommendations, and enhance your interaction with our website.
• Marketing Communications: To send you promotional offers, newsletters, and updates, where you have opted-in.
• Site Analytics and Improvements: To analyze website traffic, enhance our site’s performance, and develop new products and services.
• Fraud Prevention: To protect against unauthorized transactions, monitor for security risks, and ensure a safe online shopping experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests by public authorities

3. Legal Basis for Processing Personal Data (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal information based on:

• Consent: Where you have provided your consent to receive marketing communications or other specific purposes.
• Contractual Obligations: Processing necessary for fulfilling a contract with you, such as order processing and delivery.
• Legitimate Interests: For activities that support our business interests, such as fraud prevention, marketing (where consent is not required), and improving our services.
• Legal Compliance: For processing necessary to comply with our legal
  obligations.

4. How We Share Your Information
We may share your information in the following circumstances:

• Service Providers: With third-party companies that provide services on our behalf, including payment processing, shipping, data analysis, marketing, and customer support.
• Affiliates and Partners: With our affiliated companies and business partners, provided they adhere to this Privacy Policy.
• Legal Requirements: When required to comply with the law, respond to subpoenas or legal processes, or protect our rights, property, or safety.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website:

• Types of Cookies We Use:
  • Essential Cookies: Required for basic website functionality.
  • Performance Cookies: Collect data on site usage to improve functionality.
  • Functional Cookies: Allow the site to remember your preferences.
  • Targeting/Advertising Cookies: Track your browsing habits to provide relevant advertising.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

6. Data Security

We take the protection of your personal information seriously and implement security measures to safeguard it:

• Encryption: We use SSL/TLS encryption for secure data transmission.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Monitoring: We routinely monitor our systems to prevent unauthorized access, leaks, or breaches.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request access to your personal information held by us.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request that we restrict the processing of your personal information.
• Portability: Receive a copy of your data in a structured format to transfer it to another provider.
• Withdraw Consent: Withdraw any previously given consent, such as for marketing communications.

To exercise these rights, please contact us at alevglobalsb@gmail.com. We will respond within the applicable legal timeframe.

8. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the following additional rights under the CCPA:

• Right to Know: Request details about the specific pieces of personal data we collect, use, disclose, or sell.
• Right to Delete: Request the deletion of your personal data, subject tocertain legal exceptions.
• Right to Opt-Out: Opt-out of the sale of your personal data (if applicable).

9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. If you are located in the EEA, we comply with data protection laws for data transfers outside the EEA by using mechanisms such as Standard Contractual Clauses approved by the European Commission.

10. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once your data is no longer necessary, we will securely delete or anonymize it.

11. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of any personal information collected from a child under 13, we will delete it promptly.

12. Third-Party Tracking and Analytics
We may use third-party analytics providers (such as Google Analytics) to help us understand how our customers use our site. These providers may use cookies and other tracking technologies to collect data. Please refer to our [Cookie Policy] for more information.

13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. We will post any changes to this page and update the effective date. If changes are significant, we may notify you by email or other prominent means.

14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Alev Global Sdn. Bhd. / Tetikus
1-43 Jalan Kajang Impian 1/11
Taman Kajang Impian
Seksyen 7, Bandar Baru Bangi
43650 Bangi, Selangor

Phone Number: +603-8912 9297
Contact E-mail: alevglobalsb@gmail.com