Return Policy
At Alev Global Sdn. Bhd., we take pride in delivering exceptional printing products that meet your branding and design needs. However, we understand that issues may occasionally arise. Please review our return policy to understand our commitment to quality.

Eligibility for Returns
Due to the custom nature of our printing services, returns and refunds are limited to specific cases, outlined below:

• Defective or Damaged Products: If your order arrives with defects, printing errors, or damages, please notify us within 3 days of receiving the item.
• Incorrect Order: In cases where you receive an item different from what was ordered, please contact us immediately so we can rectify the issue.

Non-Returnable Conditions
Because each order is customized, the following items are not eligible for returns or refunds:

• Change of Mind: We cannot accept returns for personalized products where no printing error or defect is present.
• Customer-Provided Design Errors: We are not responsible for errors in the final product due to incorrect information or design files provided by the client (e.g., typos, color discrepancies, low-resolution images).
• Color Variance: Slight color variations are inherent in the printing process and are not considered defects. We do our best to match colors accurately to your specifications.

Return Process
If your product qualifies for a return under the above conditions, we are here to assist. Please follow these steps:

1. Contact Us: Send us an email at alevglobalsb@gmail.com with your order number, photos of the product, and a description of the issue.
2. Assessment and Approval: Our team will review your return request and inform you of the next steps within 7 business days.
3. Return Procedure: Upon approval, we will coordinate a return or replacement. For defective products, a replacement will be processed promptly at no additional cost to you.